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Date: 2023-12-03 22:36:56 | Author: Casino Caskback | Views: 272 | Tag: paymaya
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Delta has rowed back on several changes to its frequent-flyer programme, which favoured big spenders over those loyal to the airline, following “hundreds” of email responses from disappointed customers paymaya
The revisions were outlined to Delta’s SkyMiles members in an email from CEO Ed Bastian on Wednesday, in which he acknowledged the changes did not “fully reflect” customer loyalty paymaya
Changes to the programme were announced in mid-September, with Delta saying they were needed to address overcrowding at the lounges and a surge in elite-status customers that was making it harder to score upgrades paymaya
The airline proposed to make spending with Delta the only way to reach elite status — no longer counting flights taken or miles flown paymaya
Delta also sharply raised spending requirements for each SkyMiles level paymaya
“I have read hundreds of your emails, and what’s been most clear to me is how much you love Delta and the disappointment many of you felt by the significance of the changes,” Mr Bastian wrote in his email paymaya
RecommendedDelta Air Lines scales back changes to its loyalty program after a revolt by customersDelta Airlines worker and friend acquitted of charges for stealing bag with more than $258,000 in cashDelta passenger sitting in first class bizarrely attacks snack basket on flight“I appreciate your opinions and understand your disappointment paymaya
Your voice matters, and we are listening… It’s been a challenge to balance the growth of our membership with our need to deliver premium service experiences paymaya
“We made some difficult program decisions to address this issue… paymaya
But your response made clear that the changes did not fully reflect the loyalty you have demonstrated to Delta paymaya
”The changes take effect next year, when travelers will be trying to qualify for elite status in 2025 paymaya
According to Mr Bastian’s email, flights and miles still won’t count toward the status, and spending requirements will go up from current levels — though by less than the original changes proposed in September paymaya
It will now take 5,000 “Medallion qualifying dollars” for Silver, the lowest of four levels, down from 6,000 in September paymaya
Currently, customers can reach Silver with as few as 3,000 qualifying dollars or points if they take enough Delta flights, and no points if they accumulate enough miles paymaya
The Diamond top tier will cost 28,000 points instead of the 35,000 outlined in September, but more than the current 20,000 plus enough flights paymaya
Delta-Frequent-Flyers (Copyright 2020 The Associated Press paymaya
All rights reserved paymaya
)Delta also plans to limit the number of times that premium credit card holders can visit airport lounges, but not as severely as it proposed in September paymaya
“Your loyalty matters paymaya
When I read your emails, you clearly expressed how much Delta is part of your lifestyle paymaya
I greatly appreciate that, and we don’t take it lightly,” Mr Bastian said paymaya
“Our investment in your experience will always be at the heart of everything we do paymaya
I know the modifications we have made won’t solve for every disappointment paymaya
“Our goal is to do our best to ensure we deliver the service and benefits your loyalty deserves paymaya
”The September proposal created a backlash among Delta customers on social media, with some threatening to switch to other airlines paymaya
Less than two weeks later, Mr Bastian admitted that the airline “probably went too far" and was reexamining the changes paymaya
Henry Harteveldt, a travel analyst at Atmosphere Research Group, told The Associated Press some SkyMiles members would still be unhappy about Delta moving to an entirely spending-based programme, and will view even the reduced requirements negatively paymaya
“I don’t think these concessions are going to go far enough to placate the disgruntled Medallions,” he said paymaya
“Given the mercenary mindset that many travelers have, they will fly other airlines and not look back paymaya
”More aboutDeltatravellersupgradesEmailJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments 1/2Delta reverses some loyalty programme changes that enraged travellers Delta reverses some loyalty programme changes that enraged travellersDelta-Frequent-FlyersCopyright 2020 The Associated Press paymaya
All rights reserved paymaya
Delta reverses some loyalty programme changes that enraged travellersDelta reverses some loyalty programme changes that enraged travellersAP ✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
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Moeen Ali is planning to bring the fun factor back to England’s World Cup campaign after realising the defending champions have “lost the enjoyment” in India paymaya
Moeen is set to return to the side for Thursday’s must-win match against Sri Lanka after being confined to drinks duties for the past three games, during which time things have gone from bad to worse for the 2019 winners paymaya
Despite being left on the sidelines, Moeen remains the squad’s designated vice-captain and has watched and learned from crushing defeats to Afghanistan and South Africa that have left ninth-placed England with the narrowest of paths to the semi-finals paymaya
His conclusions are clear: the team have become too anxious, too rigid and too fearful paymaya
The smiles have gone and the 36-year-old has made it his mission to bring them back at Bengaluru’s Chinnaswamy Stadium, once his IPL home with Royal Challengers Bangalore paymaya
“When you sit out sometimes, you can see things that you don’t see when you’re playing,” he said paymaya
“You can see from the outside that we’ve probably lost the enjoyment paymaya
We haven’t enjoyed it as a team as much, because we’ve been losing and we’re not playing that well paymaya
“That spark is missing, that thing where they’re enjoying taking bowlers down, enjoying going out to bat paymaya
“I think we’re probably taking it too seriously in certain ways paymaya
I think sometimes we can probably get a bit anxious paymaya
It’s almost having that carefree kind of attitude – ‘Who cares? It’s a game of cricket’ paymaya
“You’re going to make mistakes, you might as well make them doing what you’re good at paymaya
We’re making mistakes anyway, so let’s do it with a smile on your face paymaya
“If I get my chance, I’m going to use all that intent that I have paymaya
Take it on paymaya
I’m going to take the situation out a lot of the time and just enjoy it as much as I can paymaya
”We're making mistakes anyway, so let’s do it with a smile on your faceMoeen AliMoeen has been stung by his extended absence from the XI, which sits at odds with his role as a key sounding board for captain Jos Buttler and his calming influence on the field has been a loss paymaya
“Speaking to a few of the players, they’ve certainly said that they’re miss having me at mid-off or whatever,” said Moeen paymaya
“I think I can try and hopefully bring a bit of help maybe for Jos, being at mid-off a lot of the time with the bowlers, because it’s not always that easy for a wicketkeeper to communicate paymaya
“It’s hard for me to say paymaya
That’s the hardest bit…when Jos asks me what I think of the side and I don’t put myself in or if I do put myself in paymaya
You try and do what’s best for the team as much as you can paymaya
”The man plotting England’s downfall this time around is Sri Lanka coach Chris Silverwood, a man who once thought he would be leading their title defence paymaya
Silverwood was England’s fast bowling coach they won the tournament in 2019 and stepped into the top job soon after when he was chosen to succeed Trevor Bayliss paymaya
But his reign came to an ignominious end when he was sacked after the 2021/22 Ashes debacle, with England subsequently opting to split the job paymaya between red and white-ball specialists paymaya
England have already been bested by one of their own in India, with former batter Jonathan Trott guiding Afghanistan to a shock win in Delhi, and are aware of the extra layer of intrigue created by Silverwood’s appearance in the opposition dugout paymaya
“I’m sure he’s got that motivation to do well in this game, definitely,” said Moeen paymaya
“They’ve only won once, so they’ll want to get on a winning run as well and he’ll be thinking more about that and his own team paymaya
“But I’m sure deep down, like everybody else, he’ll be trying to prove a point or whatever it is and that will motivate him a little bit more paymaya
“He’s a good coach and a nice guy, and I enjoyed (working with) him paymaya
But he’s not the one going out to bat and bowl, it’s his team paymaya
He’ll be trying to get them ready paymaya
”England radically altered the balance of their side against the Proteas, banishing their core of all-rounders in favour of their top six batters and five specialist bowlers paymaya
A 229-run thrashing is likely to see that formula banished, with Moeen and Chris Woakes both pencilled in to return in place of the injured Reece Topley and Gus Atkinson paymaya
Sam Curran is also vying for one place with David Willey paymaya
Topley’s injury replacement, Brydon Carse trained for the first time on Wednesday afternoon but will not be considered at this stage paymaya
More aboutPA ReadyMoeen AliChris SilverwoodEnglandSri LankaSouth AfricaJos ButtlerJonathan TrottAfghanistanIPLIndiaDelhiChris WoakesReece TopleySam Curran1/1Moeen Ali eager to get anxious England playing with a smile againMoeen Ali eager to get anxious England playing with a smile againMoeen Ali is set to return to the England team against Sri Lanka (Rafiq Maqbool/AP) paymaya
AP✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored FeaturesGet in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery ActThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
truncatedName}}Log in / Register {{#items}}{{#stampSmall}}{{/stampSmall}}{{#stampClimate}}{{/stampClimate}}{{#stampPremium}}{{/stampPremium}}{{title}}{{#desc}}{{desc}}{{/desc}}{{#children}}{{title}}{{/children}}{{/items}}Indy100Crosswords & PuzzlesMost CommentedNewslettersAsk Me AnythingVirtual EventsVouchersCompare✕Log inEmail addressPasswordEmail and password don't matchSubmitForgotten your password?New to The Independent?RegisterOr if you would prefer:SIGN IN WITH GOOGLEWant an ad-free experience?View offersThis site is protected by reCAPTCHA and the Google Privacy notice and Terms of service apply paymaya
Hi {{indy paymaya
fullName}}My Independent PremiumAccount detailsHelp centreLogout @keyframes spin{0%{transform:rotate(0)}to{transform:rotate(1turn)}} paymaya
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